Any items with damage such as makeup or general wear and tear will be refused. Exchanges must be returned with order number, full delivery address details and a clear statement of what you wish to exchange your item for.
All exchanges will take up to 14 working days to process upon receipt.
All Orders are looked over twice with two different members of staff before being dispatched, All Orders claimed at being faulty will be looked at very carefully for any tampering or forceful damage made to the item.
Unwanted goods must be returned in full resale condition attach tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Items must be returned at the customer’s expense. You must obtain proof of postage just in case your order is lost upon its return  back to us. Failure to do so may result in us not being able to process your return. Please include an original copy of your invoice from us so we have all of your details on hand.
We reserve the right to refuse an exchange or refund if goods are not returned in a sale-able condition or are damaged.